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Customer Support Engineer
Principal Duties and Responsibilities:
The position holder is required to work under global supporting team’s infrastructure delivering data clearing service for telecom operator clients within AP region which includes but not limited to:
- Monitor, analysis and processing of incoming and outgoing TAP files by using SQL, UNIX script and Clearing House Online Tools
- Monitor, analysis and processing of incoming/outgoing and private/public RAP files by using SQL, UNIX scripts and Clearing House Online Tools
- Create and escalate dispute in case of erroneously received RAP files, processes and responds disputes, which are received from other data clearing houses
- Support and analysis for inbound and outbound roaming testing TAP files between clients and their roaming partners
- Provide professional advice and support clients for migration to latest TAP file release
- Monitor, analysis and ensure on-time service delivery for IOT (Inter Operator Tariff) checking implementation.
- Handling daily TAP/RAP/IOT related query received from clients within AP region.
Job Requirements:
- Diploma/Associates/Bachelor Degree in Computer Science, Information Technology, Information System or equivalent
- Understanding of telephony concepts and roaming scenario with hands on experience being a plus
- 0-2 years working experience in a customer support function
- Experience in a UNIX/DOS/Windows in a workstation environment required
- Good knowledge in SQL, UNIX/Scripts, Excel Macros
- Good interpersonal skills
- Able to excel in a team environment
- Demonstrated problem-solving ability, troubleshooting and error analysis skills
- Ability to work with minimal supervision.
- Good English, both written and verbal
- 2nd language preferable (Mandarin)
- Self-initiative, result-driven and ability to work independently