Customer Support Engineer

Principal Duties and Responsibilities:

The position holder is required to work under global supporting team’s infrastructure delivering data clearing service for telecom operator clients within AP region which includes but not limited to:

• Monitor, analysis and processing of incoming and outgoing TAP files by using SQL, UNIX script and Clearing House Online Tools
• Monitor, analysis and processing of incoming/outgoing and private/public RAP files by using SQL, UNIX scripts and Clearing House Online Tools
• Create and escalate dispute in case of erroneously received RAP files, processes and responds disputes, which are received from other data clearing houses
• Support and analysis for inbound and outbound roaming testing TAP files between clients and their roaming partners
• Provide professional advice and support clients for migration to latest TAP file release
• Monitor, analysis and ensure on-time service delivery for IOT (Inter Operator Tariff) checking implementation.
• Handling daily TAP/RAP/IOT related query received from clients within AP region.

Job Requirements:

• Diploma/Associates/Bachelor Degree in Computer Science, Information Technology, Information System or equivalent
• Understanding of telephony concepts and roaming scenario with hands on experience being a plus
• 0-2 years working experience in a customer support function
• Experience in a UNIX/DOS/Windows in a workstation environment required
• Good knowledge in SQL, UNIX/Scripts, Excel Macros
• Good interpersonal skills
• Able to excel in a team environment
• Demonstrated problem-solving ability, troubleshooting and error analysis skills
• Ability to work with minimal supervision.
• Good English, both written and verbal
• 2nd language preferable (Mandarin)
• Self-initiative, result-driven and ability to work independently