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【猎头职位速递-北京】Customer Support Engineer (10K-18K/M) 美资通信增值 ...

热度 1已有 617 次阅读2013-5-2 15:14 |个人分类:猎头职位速递|系统分类:求职就业|

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Customer Support Engineer

Principal Duties and Responsibilities:

The position holder is required to work under global supporting team’s infrastructure delivering data clearing service for telecom operator clients within AP region which includes but not limited to:

  • Monitor, analysis and processing of incoming and outgoing TAP files by using SQL, UNIX script and Clearing House Online Tools
  • Monitor, analysis and processing of incoming/outgoing and private/public RAP files by using SQL, UNIX scripts and Clearing House Online Tools
  • Create and escalate dispute in case of erroneously received RAP files, processes and responds disputes, which are received from other data clearing houses
  • Support and analysis for inbound and outbound roaming testing TAP files between clients and their roaming partners
  • Provide professional advice and support clients for migration to latest TAP file release
  • Monitor, analysis and ensure on-time service delivery for IOT (Inter Operator Tariff) checking implementation.
  • Handling daily TAP/RAP/IOT related query received from clients within AP region.

Job Requirements:

  • Diploma/Associates/Bachelor Degree in Computer Science, Information Technology, Information System or equivalent
  • Understanding of telephony concepts and roaming scenario with hands on experience being a plus
  • 0-2 years working experience in a customer support function
  • Experience in a UNIX/DOS/Windows in a workstation environment required
  • Good knowledge in SQL, UNIX/Scripts, Excel Macros
  • Good interpersonal skills
  • Able to excel in a team environment
  • Demonstrated problem-solving ability, troubleshooting and error analysis skills
  • Ability to work with minimal supervision.
  • Good English, both written and verbal
  • 2nd language preferable (Mandarin)
  • Self-initiative, result-driven and ability to work independently

 

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回复 headindotcn 2013-8-9 16:56
  

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